1.1. These General Terms and Conditions (hereinafter the “GTC”) shall govern mutual relations between INSTANT TRANSLATION (business name registered at the address: 99 Upper George’s St., Dun Laoghaire, Co. Dublin, Ireland) and any natural person or legal entity to whom INSTANT TRANSLATION provides services upon their order for the service (hereinafter the “Customer”).

1.2. The subject-matter of the performance is the provision of services related to the line of business of INSTANT TRANSLATION, in particular translations and language proofreading (hereinafter referred to as “translation services“) and interpreting services (hereinafter referred to as “interpreting services“) according to the requirements stated in the Customer Order delivered to INSTANT TRANSLATION.

1.3. The present General Terms and Conditions are applicable to all transactions and agreements between INSTANT TRANSLATION and the Customer. By issuing the Order the Customer expresses his consent to the GTC and acknowledges that if the Order is accepted, the contractual relation shall be governed by the GTC. Any possible general or specific terms and conditions belonging to the Customer will be unenforceable, unless explicitly agreed on in writing between both parties.

1.4. The contract between the Customer and INSTANT TRANSLATION originates:

• upon a Customer Order placed by fax, electronically (via e-mail or via Instant Quote Calculator on www.instantranslation.ie) or delivered in person (the Customer can also place an order in another form if INSTANT TRANSLATION agrees with it) and upon explicit acceptance of such order by INSTANT TRANSLATION and subsequent confirmation by the Customer;
• upon the conclusion of a Contract on Service Provision (Interpreting or Translation Agreement) (hereinafter referred to as a “Contract on Service Provision“).

1.5. The agreed conditions of the contractual relationship can be amended or cancelled only in writing with the consent of both Contracting Parties unless stated otherwise.

1.6. By placing an order the Customer undertakes to pay remuneration to INSTANT TRANSLATION for the required translation services or interpreting services.

1.7. INSTANT TRANSLATION considers the person who placed the order as its Customer, regardless if the work has been ordered on behalf of a third party.

2.1. INSTANT TRANSLATION shall confirm receipt of every order in writing or via telephone. The physical takeover of the documents determined for the translation from the Customer shall be considered as confirmation of the order in the case of translation services.

2.2. If INSTANT TRANSLATION fails to confirm the receipt of a Customer order or confirms receipt of the order with reservations, it is presumed that the contractual relationship shall not originate until an agreement is reached.

2.3. A Contract between the Customer and INSTANT TRANSLATION originates also in the case when the Customer accepts a proposal of INSTANT TRANSLATION for a change in the conditions of the order.

2.4. If the Customer modifies the order after having accepted the offer, INSTANT TRANSLATION reserves the right to modify the offer or even to withdraw it and to modify the delivery time.

2.5. A quotation issued by Instant Translation does not guarantee that Instant Translation will have linguists available on the dates specified unless or until an order has been confirmed by the Client in writing and accepted by Instant Translation. The quoted price shall be binding for a period of 30 calendar days. However additional expenses in relation to interpreting services such as travelling costs, changes to the location or addition of a new location and any other services not specified in the quotation may be subject to price increases.

2.6. INSTANT TRANSLATION is entitled to reject an Order, e.g. on moral grounds or due to other reasons, of which the Customer shall be immediately notified.

2.7. In order to provide the best quality of translation and interpreting services, INSTANT TRANSLATION is entitled to consult the Customer for terminological and factual aspects of the translated or interpreted text; if need be, INSTANT TRANSLATION is entitled to request further terminology and information. The Customer shall provide such requested information to INSTANT TRANSLATION, unless prohibited by provisions of generally binding legislation. Provision by the Customer of the said information does not establish an entitlement to special commission or discount on translation and interpreting services from INSTANT TRANSLATION.

3.1. PRICING

3.1.1. The Customer undertakes to pay to INSTANT TRANSLATION for translation or interpreting services the remuneration according to the price agreed on the date of the confirmation and acceptance of the order.

3.1.2. In order to determine the amount of the remuneration for translation services, a decisive factor is the number of words of the source text.

3.1.3. The price for interpreting services shall be either paid for every started hour of interpreting or per interpreting day; if the interpreting services are carried out outside the permanent address of an interpreter, the price of such interpreting shall be paid for the first started four hours and for every further started hour.

3.2. ADDITIONAL CHARGES

3.2.1. Additional charges apply for provision of services on weekends and holidays, audio or video recording of interpreting process, urgent translations, specialised terminology and complicated formatting, translation of large volumes required within a short period and translation of poor quality originals (small print, poor or blurred print, hand-written texts, etc.).

3.2.2. The Customer is obliged to provide transport for the interpreter by relevant means depending on the distance of the place of interpreting. In the case of own transport of the interpreter, the Customer is obliged to compensate interpreter’s travel costs to the full extent.

3.2.3. INSTANT TRANSLATION is entitled to charge the same rate for the time an interpreter spent on the journey or otherwise lost as a result of the interpreting as during interpreting itself.

3.2.4. The Customer covers interpreter‘s expenses for meals, i.e. lunch if interpreter is booked for a day or breakfast, lunch and dinner if interpreter is booked for more than one day outside of his/her business address.

3.2.5. The Customer is obliged to provide accommodation to the interpreter in a single room, including facilities, the night before the interpreter is due to start working at early hours, or every night of the working day, if interpreter is required to stay overnight at the location outside interpreter’s business address.

3.2.6. When making the audio recording, the Customer shall be charged a one-off extra to the total price of the interpreting services according to the Contract on Service Provision.

3.3. PAYMENT PROCESS

3.3.1. The remuneration of INSTANT TRANSLATION for translation or interpreting service performed upon a particular order is payable either on the day of placing an order or upon the issue of an invoice by INSTANT TRANSLATION within 15 days from the date of the invoice delivery to the Customer. INSTANT TRANSLATION shall issue an invoice or a receipt after the performance of every translation service or every interpreting service.

3.3.2. INSTANT TRANSLATION is entitled to require from the Customer an advance payment for the remuneration, up to the amount of 100% of the assumed remuneration (hereinafter referred to as “Advance Payment”); the amount of the assumed remuneration shall be specified by INSTANT TRANSLATION. INSTANT TRANSLATION shall notify the Customer in the order confirmation whether they are to require an Advance Payment and in what amount. The Customer is obliged to settle the Advance Payment upon the invoice issued by INSTANT TRANSLATION within 3 days of delivery of the invoice to the Customer. The period for performing a translation shall be prolonged by the period which expires from the request for Advance Payment by the Provider from the Customer up to settlement of the Advance Payment by the Customer; in the case of interpreting services, the Advance Payment shall be paid no later than 3 days before the date on which the required interpreting services are to be provided, unless otherwise agreed upon by the Contracting Parties. If the Customer fails to settle the Advance Payment (in full amount) within 10 days of the conclusion of the Contract on service provision, the Contract on service provision shall expire; the Contract on service provision shall also expire if the Advance Payment (in full amount) is not paid no later than 3 days before the day on which the required interpreting services are to be provided, except as otherwise agreed by the Contracting Parties.

3.3.3. Any payment on the part of the Customer against INSTANT TRANSLATION shall be considered as paid on the date of its crediting to the account of INSTANT TRANSLATION or by the date of the actual receipt of the relevant amount in cash by INSTANT TRANSLATION.

3.3.4. In the case of a delay of the Customer with payment of the remuneration pursuant to this Article, INSTANT TRANSLATION is entitled to a contractual penalty from the Customer in the amount of 2% per month calculated on a daily basis from the due date of payment. The right to compensation for damage shall not be affected by the contractual penalty even if the amount of the damage exceeds the amount of the contractual penalty.

4.1. Any decision to waive all or part of the above cancellation fees shall be at the sole discretion of Instant Translation.

4.2. CANCELLATION OF INTERPRETING SERVICES

4.2.1. In the case of an order cancellation by the Customer, the Customer is entitled to cancel such an order without penalty no later than 72 hours (3 full days) before the agreed time of beginning of the provision of interpreting services charged on an hourly basis. The Customer is also entitled to cancel such an order after the expiry of such period, but no later than 24 hours before the agreed time of beginning of the provision of interpreting services if they pay INSTANT TRANSLATION 50% of the remuneration for the interpreting services charged on an hourly basis. If the Customer cancels the order later, they are obliged to pay 100% of the remuneration for interpreting services.

4.2.2. If the Customer wishes to cancel an order for interpreting services charged on a daily basis, the full fee specified in the quotation shall be payable when the cancellation is made less than 72 hours (3 full days) during working days before the agreed time of beginning of the provision of interpreting services.

4.3. CANCELLATION OF TRANSLATION SERVICES

4.3.1. If an order from the Customer is received, the Customer is entitled to cancel the order if they pay INSTANT TRANSLATION a part of remuneration related to the already translated part of the text, however, a minimum 20% of the total remuneration for the translation.

4.3.2. If INSTANT TRANSLATION has reserved a time span for the execution of the order, the customer who annuls his order will also have to pay damages to INSTANT TRANSLATION; the amount of these damages will be equivalent to 50% of INSTANT TRANSLATION’ fee for the part of the ordered work that has not yet been executed.

 

5.1. TRANSLATION SERVICES

5.1.1. INSTANT TRANSLATION undertakes to treat the information in any document determined by the Customer for translation as confidential. Such information shall be used solely for the purpose of the provision of the said services to the Customer, and for compilation of internal glossaries of terms. INSTANT TRANSLATION undertakes not to copy and/or provide such confidential information to third persons except for third persons coming into contact with such confidential information for the purpose of its translation, language proofreading or other text processing without the previous written consent of the Customer.

5.1.2. INSTANT TRANSLATION is entitled to retain a copy of the translation for a period of 1 year for its own needs, particularly for administrative purposes of Customer translations as well as for an overview of the terminology of the Customer, unless agreed otherwise.

5.1.3. If the translated text is intended for further processing (for example print, presentation materials, Web sites etc.), the Customer is obliged to notify INSTANT TRANSLATION of this fact in advance, no later than with the order of the given translation. If the Customer fails to notify of this fact in advance, INSTANT TRANSLATION presumes that the text may not be used for further reproduction; in case of breach of this obligation INSTANT TRANSLATION is not responsible for any damage to the Customer incurred in relation to such reproduction.

5.1.4. INSTANT TRANSLATION shall hand over a completed translation or translations to the Customer by the agreed deadline. If the Customer refuses to accept the translation/translations without stating the reason, the Customer shall be in delay with the takeover of such translation/translations and shall be responsible for all damages caused by the breach of this obligation.

5.1.5. If INSTANT TRANSLATION is in delay with the obligation to deliver a ready translation within the agreed deadline, the Customer shall be notified as soon as it becomes manifest that the work cannot be delivered within the agreed delivery time. At that point, the Customer will be free to choose if he agrees to extend the delivery time or if he prefers immediate delivery of the part of the text or of the assignment that has already been executed (with the provision that, in that case, he will have to pay this part and that the rest of the order will be annulled). INSTANT TRANSLATION will not be obliged to pay damages of any kind in such case for missing a delivery deadline.

5.1.6. If INSTANT TRANSLATION fails to notify the Customer that the work cannot be delivered within the agreed delivery time the Customer is entitled to a payment of the contractual penalty from INSTANT TRANSLATION in the amount of 0.5% of the remuneration for the translation services, for each day of the delay, however, at most by the amount of 100% of this remuneration; if the remuneration. In the case when INSTANT TRANSLATION is in delay with the obligation to deliver a ready translation within the agreed deadline due to circumstances excluding its own responsibility, entitlement to the payment of the contractual penalty shall not originate.

5.1.7. Ambiguity in the source file that was submitted for translation purposes releases INSTANT TRANSLATION from any kind of liability.

5.2.  INTERPRETING SERVICES 

5.2.1. A day of interpreting means 8 hours including breaks.

5.2.2. The Customer is obliged to enable and ensure a break for the interpreter and a rest for a minimum of half an hour no later than after four hours of interpreting.

5.2.3. The Customer is not entitled to require the interpreter to perform another activity above the scope of the order (e.g. written translation, record of the negotiation, accompanying services etc.).

5.2.4. The Customer is obliged to ensure the necessary collaboration to INSTANT TRANSLATION, including all information necessary to secure performance of the subject-matter of the Contract. When ordering interpreting services, the Customer is obliged to deliver to INSTANT TRANSLATION or the respective interpreter all available materials, i.e. a complete set of documents (programme, agenda, script, minutes of previous meetings, reports, abstracts, speeches, presentations, etc.) where available in each of the working languages, as far in advance of the day of provision of interpreting services as possible, and in any case not later than 3 working days before the date of provision of interpreting services. The Customer acknowledges that a failure to deliver such materials in time or at all shall hinder the respective interpreter’s preparation for the best quality performance. If the Customer breaches this obligation, INSTANT TRANSLATION shall not be responsible for eventual complaints due to reasons related to the breach of this obligation.

5.2.5. Recording of the interpreter’s performance is subject to the interpreter’s copyright under the Copyright Act.

5.2.5. The Customer is obliged to accept interpreting services pursuant to an Order received by INSTANT TRANSLATION.

5.2.6. The Customer is obliged to confirm in writing in the Interpreting Attendance Form the implementation of interpreting services immediately after provision of the interpreting services; the attendance form shall include also the opinion of the Customer whether INSTANT TRANSLATION secured the implementation of interpreting services along with the agreed interpreting technique. If the Customer refuses to accept the agreed interpreting services without provable serious reason, this fact shall be considered the provision of interpreting services upon such order; the aforesaid shall also apply to the relationship concerning the opinion on the interpreting technique. INSTANT TRANSLATION is entitled to issue an invoice and the Customer is obliged to pay the invoice.

6.1. INSTANT TRANSLATION undertakes to apply professional care with the fulfilment of the subject-matter of the Contract. INSTANT TRANSLATION further undertakes to observe generally binding legal regulations, as well as confidentiality and other requirements of the Customer  and contractual stipulations between INSTANT TRANSLATION and the Customer.

6.2. The Customer undertakes not to contact the translators and interpreters of INSTANT TRANSLATION who performed translation services or interpreting services for the Customer upon the contractual relationship between the Customer and INSTANT TRANSLATION. If a contact between the Customer and the translator or interpreter arises with the consent of INSTANT TRANSLATION, the Customer undertakes not to negotiate the matters related to the business conditions of the given and other translation service or interpreting service. If the Customer breaches any obligation in this paragraph, the Customer shall be obliged to pay to INSTANT TRANSLATION a contractual penalty in the amount of €1,000.00 for every such breach even in the case that the translation services or interpreting services are duly provided; the right to the compensation for damage shall not be affected by the contractual penalty even if the damage exceeds the amount of the contractual penalty.

6.3. INSTANT TRANSLATION shall not be held responsible for damage originating to the Customer due to a failure to implement the contractual obligations, if it happens due to reasons which INSTANT TRANSLATION could not foresee at the time of conclusion of this contractual relationship between INSTANT TRANSLATION and the Customer (as well as at the time of the order receipt). If INSTANT TRANSLATION is unable to fulfill its obligations due to force majeure, it has the right to dissolve the agreement without having to pay damages of any kind. The following circumstances are to be considered as force majeure: fire, accident, illness, strike, upheaval, war, measures that influence transportation, measures taken by the authorities or any other situation over which INSTANT TRANSLATION has no control. In such cases of force majeure, INSTANT TRANSLATION will only be expected to deliver its translations and/or other services as soon as this is reasonably feasible.

6.4. INSTANT TRANSLATION’s liability can only be invoked in case of overt and provable deceit and will in that case only be limited to the invoiced sums related to the delivered services that are brought into question.

6.5. INSTANT TRANSLATION reserves the right to dissolve the agreement entirely or in part or to freeze its execution without having to pay damages of any kind if the customer does not fulfill his obligations or if he requests postponement of payment and/or in case of bankruptcy, liquidation or dissolution of the customer’s company. In such cases, INSTANT TRANSLATION is entitled to request immediate payment of all due sums.

6.6. INSTANT TRANSLATION declines all liability for any kind of damage suffered by the Customer, regardless if this damage is of a physical or economical nature or if it is ascribable to late delivery and/or possible loss of profits (this enumeration is not limitative), as well as for any kind of damage suffered by a third party. The Customer bares the responsibility to check the suitability (in the broadest sense of the word) of the translations or other delivered services.

6.7. Illegality or unenforceability of any portion or part of the general terms and conditions of sale will not affect the legality or enforceability of the other parts of the general terms and conditions of sale. The parties agree to substitute, in good faith and under mutual agreement, all invalid or unenforceable parts by valid provisions with a similar intention.

7.1. A complaint regarding the service provided shall be made demonstrably without undue delay no later than 15 working days from the date of provision of the interpreting service or the date of obligation to take over the ready translation originated for the Customer. Past this term, all delivered work is considered to be accepted and is expected to be entirely paid for within the indicated payment term. If claims resulting from the liability for damage are enforced with delay, those claims are cancelled. A written claim for the service provided shall contain the order/receipt No. or Interpreting Agreement No., a description of the reason and character of the flaws or the number or record of errors. Complaints relative to the non-conformity of provided services must be adequately motivated by means of dictionaries, glossaries and comparable texts written by competent native speakers.

7.2. Submitting a complaint does by no means liberate a Customer from his obligation to pay INSTANT TRANSLATION.

7.3. INSTANT TRANSLATION shall not be held responsible for defects caused by observing the instructions given by the Customer.

7.4. If INSTANT TRANSLATION deems the complaint about provided translation services to be legitimate, it is obliged to handle all eligible claims free of charge and within a reasonable time enabled by the given situation in terms of available translators of INSTANT TRANSLATION, who are able to adjust the text in question into a version acceptable to the Customer. If INSTANT TRANSLATION admits the claim as justified, it shall execute the relevant corrections or proofreading at its own costs or offer a rebate to the Customer on the translation price in the maximum amount of 10% of that price. If INSTANT TRANSLATION admits the claim of the Customer as eligible, however, and the Customer fails to accept the offered proofreading, INSTANT TRANSLATION shall provide it with the corresponding discount from the order price.

7.5. In the case of an eligible claim regarding provided interpreting services, INSTANT TRANSLATION is obliged to provide the Customer with a reasonable discount from the price for interpreting.

7.6. Instant Translation shall have no liability to the Client for any consequential or indirect loss or damage including loss of profits arising out of or in connection with the provision of any services pursuant to the Contract on Service Provision or the Order or arising out of any accident or damage, howsoever caused.

7.7. Every complaint will automatically be void if the Customer adapted the work delivered by INSTANT TRANSLATION or had this work adapted by a third party. Moreover, every complaint will also be void if the Customer wanted INSTANT TRANSLATION to use a certain vocabulary specific to his company and/or a vocabulary that he preferred without having provided an appropriate glossary to INSTANT TRANSLATION before it started executing the order. INSTANT TRANSLATION shall not be held responsible for defects caused by the observing of instructions given by the Customer.

7.8. In cases of disputes between INSTANT TRANSLATION and the Customer regarding the legitimacy of the claim of the Customer concerning errors in provided services, the Contracting Parties undertake to resolve this dispute preferably in out-of-court proceedings. For that purpose they shall agree upon the assigning of an independent translator or interpreter who shall produce an opinion evaluating the eligibility of the errors claimed. The independent translator or interpreter shall be assigned from the list of interpreters and translators kept by the Irish Translators’ and Interpreters’ Association or from among persons who have a fluent command of the initial (source) and target languages of the translation. Both Contracting Parties shall be familiarised with the price estimate for the elaboration of an opinion before its execution. The independent translator or interpreter shall consider the quality of the services compared to the source text (not only the target text independently). The Customer as well as INSTANT TRANSLATION is entitled to hand over to the assigned independent translator or interpreter all relevant information regarding the claim. The price for providing an opinion shall be paid by the Customer if the opinion reveals that the complaint was unjustified; otherwise these costs shall be paid by INSTANT TRANSLATION.

8.1. Unless these General Terms and Conditions state otherwise, legal relationships between the Contracting Parties shall be governed by the Irish law. The Contracting Parties declare that any disputes regarding the interpretation or implementation of the Contract shall be resolved preferably by mutual negotiations. All disputes shall be under the authority of the Irish courts.

8.2. Stipulations between the Customer and INSTANT TRANSLATION differing from these General Terms and Conditions shall prevail.